DEM and DEC platforms for a major Gulf telecom operator — digital experience and compliance across multiple regulatory jurisdictions, frontline to C-suite, audit trails accessible in minutes.
A national operator with millions of customers owes audit trails to several regulators at once. Frontline agents, middle management and the C-suite all need to operate from the same facts — but each layer had its own toolchain, its own definitions and its own version of the truth.
Regulator questions took weeks to answer. Every quarter-end became a manual-reconciliation fire drill.
Two platforms, one governance model. Every action generates an audit record; every role has an access boundary; every dashboard traces back to raw events.
Unified workbench for frontline and middle-management operations across customer, network and commercial teams.
Jurisdiction-aware compliance engine with live audit trails, regulator-ready exports and control-point attestation.
Attribute-based access control; every read and write attributed to a role and purpose.
Cross-department workflows with approvals, SLA tracking and automatic escalation.
We stopped arguing about the numbers and started acting on them. The audit layer is now something we show regulators, not hide from them.Programme Director · Telecom operator